A large number of netizens complained about the poor signal of Apple's iPhone 12 and the customer service responded: it is recommended to update the system and reinsert the SIM card | AfriGlob

A large number of netizens complained about the poor signal of Apple's iPhone 12 and the customer service responded: it is recommended to update the system and reinsert the SIM card

A large number of netizens complained about the poor signal of Apple's iPhone 12 and the customer service responded

After the launch of the Apple iPhone 12 series, many netizens complained that the signal problem was very serious. They had to restart their phones every day to restore the signal to normal. Some netizens were unbearable and immediately reported the problem to Apple's customer service. Apple's customer service said that it may be a software conflict. It is recommended to update the system to iOS 14.2 and re-plug the SIM card.   Since the large-scale launch of the iPhone 12, a large number of users have responded to the problem of poor mobile phone signal in the Apple community, Tieba, Zhihu and other communities. Netizens said that switching the flight mode is useless, and the phone must be restarted.
Apple’s official customer service stated that the problem may be software conflicts and intermittent problems. I haven’t received notification of hardware problems yet. It is recommended to re-plug the SIM card, check and update the operator’s settings, and update the initial system to iOS 14.2. , If it doesn’t work, try other methods.   "If it has not been resolved. Let's see if there are other ways. We (the customer service team) have not said that this (received news) is due to a hardware problem, it may be a software conflict, or some software. A problem caused by indirectness. If it is indeed caused by hardware, then we will definitely give a corresponding solution."   In fact, signal problems have always been common problems of Apple iPhones of past generations, and almost every generation of iPhone will report so-called "signal gate" events. Last year, the iPhone XS series also had poor signal problems. Many people attributed the problem to Intel baseband defects. But this year, Apple’s iPhone 12 series re-adopted Qualcomm baseband, and its signal problems have not been solved yet, and there is even a tendency to intensify. Some netizens said that perhaps Apple's own antenna design is flawed.

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